The three –day Technology and Innovation Summit of MERALCO highlighted New Solutions and Innovations to improve their Customer Service and Network Reliability held at MERALCO Lopez Building last June 26, 2015.
This is also to push to create innovative solutions in the power industry to improve the reliability of the network and enhance the service to customers.
The summit culminated in a forum on Disruptive Technologies, featuring innovations that will change the power industry. This event was attended by MERALCO’s top brass that included Chairman Manuel V. Pangilinan, President and CEO Oscar S. Reyes, SVP and Head of Customer Retail Services and Corporate Communications Alfredo S. Panlilio, and Chief Technology Adviser Gavin D. Barfield.
MTECH’s theme this year was “Visioneering,” a combination of the words “Vision” and “Engineering” that focused on not just imagining but creating a future of affordable, sustainable and reliable energy to its customers. The One Meralco Technology Vision 2021 was also presented – this serves as the company’s digital roadmap in developing innovative solutions to address the changing needs of its customers. Featured were additional services Meralco will offer to its customers, such as new ways to interact via Facebook, Twitter, the Meralco website, or the mobile app “MoVE,” plus the ability to pay and check bills online, and control their home appliances with their smart devices. Also discussed was the Smart Grid program where customers will be able to view and manage their electricity consumption in virtual real-time through the use of smart meters; empowering customers to make informed decisions on when they use electricity.
“The times have changed and we have to adapt to these new business models. We need to do more to embrace the digital revolution and put technology and innovation at the heart of our organization. We believe that in order for MERALCO to better serve and respond to the ever-changing needs of its customers, there must be a change in the way that we do business,” said Reyes during the summit.
Panlilio noted that a new wave of “disruptive technologies” including distributed generation (solar panels and battery storage) and the emergence of internet technologies will change the business model of the utility. “This summit aims to ensure that MERALCO remains at the forefront of our industry whatever that may look like in the future” he said.
Barfield pointed out the need to revolutionize the way MERALCO engages with its customers and provides information. “It’s about digitalizing our processes, engaging with our customers electronically, harnessing our vast amount of data, and bringing new products and services to the market. It’s about embedding technology and innovation into our DNA,” he added.
Executives from globally-renowned tech firms also flew in to the country to talk about revolutionary technologies challenging traditional business models, including IBM’s Scalable Solutions Architect and Master Inventor and Fellow Kerrie L. Holley. His talk, entitled “Rethink Disruption,” focused on global trends and why companies need to adapt to new technologies.
IBM Analytics Chief Data Scientist Dr. Olav Laudy and Dell’s South Asia Head of Big Data and Cloud Practice talked about the future of utility companies via utilization of data analytics. Dell Big Data and Cloud Practice Head Mr. Raju Chellam tackled big data monetization, Siemens ASEAN Chief Technology Officer and Engineering Head Anand Gopal Menon and Opower APAC Managing Director Sajin Rehan discussed smart technologies and customer applications, respectively.
The event also featured the New Technologies and Innovations Exhibit at the MERALCO
It is nice to know innovation brings convenience to every household. Meralco should continue to discover other ways and means for the customer’s benefits.